Biovian received a high Net Promoter Score, 72 in the 2020 client satisfaction survey
We are humbled and grateful to inform that Biovian received a Net Promoter Score, NPS of 72 in the client satisfaction survey. Based on Bain & Co, the source of the NPS system, this score puts Biovian into category “Excellent”.
What is NPS and why is it important?
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is the gold standard of customer experience metrics and measures the customer’s overall satisfaction with a company’s product or service. Some examples of NPS scores of world-leading companies; Amazon 62, Netflix 68, Airbnb 74, Starbucks 77, Tesla 96. NPS can be used as a predictor of business growth as it indicates a company has a healthy relationship with customers [1,2,3].
We at Biovian truly appreciate your business, and we are so grateful for the trust you’ve placed in us!
[1] Net Promoter Score Definition. https://www.medallia.com/net-promoter-score/#:~:text=The%20Net%20Promoter%20Score%20is,customer’s%20loyalty%20to%20the%20brand.
[2] What Do Companies with High Net Promoter Score Have in Common? https://www.retently.com/blog/companies-high-nps/
[3] What is Net Promoter Score®? Your introduction to NPS. https://www.hotjar.com/net-promoter-score/#:~:text=Net%20Promoter%20Score%20(NPS)%20is,to%20the%20story%20than%20that.
