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Biovian received a high Net Promoter Score, 72 in the 2020 client satisfaction survey

We are humbled and grateful to inform that Biovian received a Net Promoter Score, NPS of 72 in the client satisfaction survey. Based on Bain & Co, the source of the NPS system, this score puts Biovian into category “Excellent”.

What is NPS and why is it important?

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.  It is the gold standard of customer experience metrics and measures the customer’s overall satisfaction with a company’s product or service. Some examples of NPS scores of world-leading companies; Amazon 62, Netflix 68, Airbnb 74, Starbucks 77, Tesla 96. NPS can be used as a predictor of business growth as it indicates a company has a healthy relationship with customers [1,2,3].

We at Biovian truly appreciate your business, and we are so grateful for the trust you’ve placed in us!

[1] Net Promoter Score Definition.,customer’s%20loyalty%20to%20the%20brand.

[2] What Do Companies with High Net Promoter Score Have in Common?

[3] What is Net Promoter Score®? Your introduction to NPS.,to%20the%20story%20than%20that.